Coach for Best Assister

The programme

A season
in four stages

1. 1

   Preparation

   Cultural audit and development of a skills framework, preparation meetings and awareness sessions for the client and management.

2. 2

   Competition

   1. Part 1

      The manager coach, sales trainer

      • Master the posture of the manager as trainer of the customer-service culture: the best assisters
      • Integrate the trainer's tool: “The strengths theory”
   2. Part 2

      The exemplary manager, sales captain

      • Master the posture of the manager as captain of the customer-service culture: the best assisters
      • Integrate the captain's tool: “The 5 communication vectors”
   3. Part 3

      The manager of the framework, sales referee

      • Master the posture of the manager as referee of the customer-service culture: the best assisters
      • Integrate the referee's tool: “The team's rules of conduct”
   4. Part 4

      The unifying manager, sales teammate

      • Master the posture of the manager as teammate of the customer-service culture: the best assisters
      • Integrate the teammate's tool: “Emotions”
3. 3

   Recovery & assimilation

   Implementation and monitoring of action plans, coaching of the sales management.

4. 4

   Evaluation

   Evaluation of acquired skills: exploratory interviews before the training, role-playing and workshops during the training, and a questionnaire at the end of the training.